• Use Data Analysis tools such as Tableau, Qualtrics, and other internal to the company survey tools to identify trends in Customer Experience and create  products or improve products using the feedback and analysis from these tools.

• Trend data on operational performance metrics for products and service teams to identify areas for process improvements and new features.

Currently working on two Case Studies

• Netflix for 65+ Users.  Through Clicked

• Overall Netflix. Through Path2product 

​

​

​

 LEARN MORE 

• Performed as Lead Scrum Master (Scrum of Scrum Master) to implement the go-live transition to production portion of a project to replace old ITSM Tools with new tools (ServiceNow)

• Impacted over 100k employees in the company

• Involved integration and cross-functional collaboration with many business teams including Customer and User Experience, IT Operations, Business Management, Media and Communications, and various levels of executive-level management 

Showcase of various research projects, graphics, and composition through my schooling and other educational avenues. This is where all the extra fun stuff goes that is not directly related to work fun!

​

​

 LEARN MORE