• Use Data Analysis tools such as Tableau, Qualtrics, and other internal to my company survey tools to identify trends in Customer Experience and create improvements to our products using the feedback and analysis from these tools.

• Also trend data and performance metrics for product and service teams to identify areas for improvements. Lead these teams in Product Enhancements using Agile Methodologies.

Currently working on two Case Studies

• Netflix for 65+ Users.  Through Clicked

• Overall Netflix. Through Path2product 

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• Performed as Lead Scrum Master (Scrum of Scrum Master) to implement the go-live transition to production portion of a project to replace our old ITSM Tool with a new tool (ServiceNow)

• Impacted over 100k employees in the company

• Involved integration and collaboration with many business teams including Customer and User Experience, IT Operations, Business Management, Media and Communications, and various levels of executive-level management 

Showcase of various research projects, graphics, and composition through my schooling and other educational avenues.

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